Shipping policy
D295MA.COM - SHIPPING POLICY
Effective Date: [06-20-2026]
Shipping Policy (Short Summary)
Short summary: All orders ship via Korea EMS. Estimated delivery: Asia 3–7 business days; North America/Europe 5–10 business days; Other regions 7–14 business days. Customers are responsible for customs duties and return shipping.
Full Shipping Policy
1. Shipping Carrier
All orders are shipped via Korea EMS to ensure reliable and trackable international delivery. A signature is required upon receipt to confirm delivery.
2. Shipping Destinations
We ship internationally to most countries. In some regions delivery may be restricted or delayed due to local customs regulations or postal service limitations. Customers must provide an accurate, deliverable address.
3. Shipping Fees & Import Duties
- SHIPPING COSTS
We offer clear, product-specific shipping rates applied automatically at checkout based on our collections:
• Handcrafted Shoes Collection: A flat shipping fee of $60.00 USD is applied per order.
• Designer Shoes Collection: Free Shipping is automatically applied to all eligible items.
No hidden handling charges or additional delivery fees will be added at the time of purchase.
- CUSTOMS DUTIES & TAXES
All product prices and shipping fees displayed on our website are inclusive of any customs duties, import tariffs, and local taxes. Customers will NOT be charged any additional custom fees upon delivery. We fully cover these charges to ensure a seamless and hassle-free delivery experience.
4. Delivery Time Estimates
| Region | Estimated delivery (business days) |
|---|---|
| Asia | 3–7 |
| North America / Europe | 5–10 |
| Other Regions | 7–14 |
These are estimates. Delays can occur due to customs processing, local disruptions, or force majeure events.
5. Signature Requirement & Delivery Attempts
To enhance security and prevent loss, all shipments require a signature upon delivery. If delivery attempts are unsuccessful, EMS will typically hold the package at a local postal facility for pickup for 7 days before returning it to sender.
6. Tracking Information
Customers will receive a tracking number via email once the order ships. Track shipments via Korea EMS tracking or your local postal service.
7. Undeliverable or Returned Packages
If a package is returned due to incorrect address, failed delivery attempts, or refusal to pay customs duties, the customer is responsible for reshipping fees. If the customer cancels the order after return, refunds will be issued minus original shipping fees and any return costs incurred where applicable. Refunds are subject to our Refund Policy.
8. Lost or Damaged Shipments
If your shipment is lost or damaged, contact us within 15 days of the estimated delivery date. We will work with Korea EMS to investigate. If a claim is validated by the carrier, we may offer replacement or refund subject to carrier investigation results.
9. Limitation of Liability
We are not responsible for delays caused by customs, force majeure, or carrier disruptions beyond our control. Customers must ensure compliance with their country’s import laws.
10. Contact Information
Brand Name: D29:5MA
Trinity Unity (USA / EIN: 87-4446591) operated by Matthew Minkook Park,
U.S. Billing Address: 2068 Moonlit Marsh, Upland CA 91786
Trinity Unity (South Korea / Business Registration Number: 651-67-00742)
Business Location (South Korea): 7, Seosa-ro 14-gil 2nd floor Jeju-si Jeju-do 63176 South Korea
Email: info@d295ma.com
Phone: +82 10 8324-4863
Last updated: 20 June 2026. If you have any questions about these policies, please contact us at info@d295ma.com.