1. GENERAL PRODUCT INFORMATION

1.1 What Makes Our Handcrafted, Master Artisan Shoes Unique?

• Our shoes are individually handmade by Korean master artisans with over 50 years of experience.
• Each pair is crafted using traditional, time-honored techniques to ensure premium quality and exceptional comfort.

1.2 Handmade Craftsmanship & Product Representation

• Every pair is uniquely handcrafted to match the exact specifications of your order.
• Due to the nature of handmade production, minor organic variations in leather texture, stitching, or color may occur.
• These variations are not considered defects but are proof of authentic artisanal craftsmanship.

2. ORDERING PROCESS & CANCELLATIONS

2.1 Placing an Order

• Orders must be placed directly through our official website: d295ma.com.
• Customers must provide accurate contact, billing, and shipping details to ensure smooth delivery.

2.2 Modifying or Cancelling an Order

2.3 Production Timeline

• Because our items are handcrafted and made-to-order, our standard production time takes 3 to 5 weeks
  
• During peak seasons or high-volume periods, production may take up to 2 months.
• If your production time is expected to extend beyond 1 month, we will notify you proactively via email or phone.

2.4 Payment Methods

• We accept major credit cards, PayPal, and other secure payment gateways displayed during the checkout process.

3. SHIPPING, DELIVERY & NO IMPORT DUTIES (SHIPPED FROM SOUTH KOREA FULFILLMENT CENTER)

3.1 International Shipping & Fulfillment

• All orders are processed and shipped directly from our primary fulfillment center located in South Korea.
• Shipping rates and delivery estimates are calculated automatically at checkout based on your location.
• We provide estimated delivery windows, but shipping delays caused by customs clearance are completely beyond our control.

3.2 No Hidden Fees: Duties & Taxes Included

• D29:5MA operates on a Delivered Duty Paid (DDP) basis for all shipments.
• Customers will NOT be charged any additional import duties, customs fees, or local taxes upon delivery.
• The total price displayed at checkout is fully inclusive of all costs required to deliver the product to your doorstep.

3.3 Tracking Orders

• Customers will automatically receive a tracking number via email as soon as the order is dispatched from our South Korea fulfillment center.
• If your tracking information does not update within 48 hours of receiving the notice, please contact our support team.

4. RETURNS, REFUNDS & EXCHANGES (GMC COMPLIANT)

4.1 Handcrafted & Designer Shoes Return Policy

• Because each pair of shoes is custom-made to individual specifications, all sales are final, and we do not accept returns or refunds for a simple change of mind (buyer's remorse).
• However, in strict compliance with consumer protection standards, we provide a 100% full refund or exchange if the product arrives under the following conditions:
  • Defective craftsmanship or material flaws.
  • Incorrect specifications or sizing errors that strictly deviate from the customer's original order details.

4.2 Refund & Exchange Claims Process

• To request a refund or exchange for a defective item, you must contact us at info@d295ma.com within 14 days of receiving the product.
• Claims made after the 14-day window will not be eligible for refunds or exchanges.
• Refunds or replacement production will be processed promptly after our team verifies the defect or specification mismatch.
• Return Shipping Cost: D29:5MA will cover all return shipping fees back to our designated facility if the return is due to a verified craftsmanship defect or an error on our part.

4.3 Natural Fit & Minor Adjustments

• Handcrafted leather shoes naturally stretch and adjust to the shape of your feet over time.
• If a minor fit issue persists after a brief breaking-in period, we offer professional modifications and adjustments.
• Customers must notify us within 14 days of delivery to request fit adjustments. Additional service or shipping fees may apply depending on the nature of the modification.

4.4 Repairs & Long-Term Maintenance

• We provide high-quality repair and maintenance services at a reasonable cost to extend the life of your shoes, customers are responsible for covering the round-trip international shipping costs to our fulfillment center.
• For standard wear-and-tear repairs, customers are responsible for covering the round-trip international shipping costs to our fulfillment center.

5. LEGAL DISCLAIMERS & CONSUMER COMPLIANCE

5.1 Truth in Advertising & Product Longevity

• Trinity Unity (Brand: D29:5MA) does not guarantee that shoes will last a lifetime.
• However, when maintained with proper leather care, our Artisan handcrafted shoes are engineered to last for over a decade.

5.2 Warranty Disclaimer

• No express or implied warranties are provided unless explicitly stated in writing.
• We disclaim any implied warranties, including but not limited to merchantability or fitness for a particular purpose, to the maximum extent permitted by applicable law.

5.3 Limitation of Liability

• Trinity Unity (Brand: D29:5MA) is not liable for any injuries, physical damages, or financial losses resulting from the use or misuse of our shoes.
• We assume no liability for minor variations in color, texture, or fit that inherently result from the bespoke, handmade process.

5.4 Chargeback & Dispute Policy

• Chargeback fraud (unauthorized or fraudulent disputes opened with your bank or credit card company) will be legally challenged under U.S. commercial codes.
• We strictly document all order configurations, communications, and delivery confirmations from our South Korea fulfillment center to dispute fraudulent chargeback attempts.

5.5 U.S. Data Privacy Compliance (CCPA)

• If you are a resident of California, you hold explicit rights under the California Consumer Privacy Act (CCPA) regarding your personal data.
• We secure your information and strictly do not sell, trade, or share your personal data with unauthorized third parties.

5.6 Website Accessibility Compliance (ADA)

• We strive to comply with Web Content Accessibility Guidelines (WCAG) and ADA requirements for website accessibility.
• If you experience any accessibility barriers on our online store, please contact us immediately for direct assistance.

6. CUSTOMER SUPPORT

6.1 Contact Information

• Email: info@d295ma.com
• Phone: 82-10-8324-4863 (International calling fees may apply)
• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (U.S. Time / EST or PST depending on corporate office).

7. FINAL PROVISIONS

7.1 Governing Law & Dispute Resolution

• These terms, policies, and agreements shall be governed by, and construed in accordance with, the laws of the United States and the State in which our company headquarters is registered, without regard to its conflict of law principles.
• Any dispute, claim, or controversy arising out of or relating to these policies, or the breach thereof, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in the United States, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

7.2 Policy & Price Updates

• We reserve the right to update, modify, or change these policies & prices at any time without prior notice.
• Any major updates will be communicated via email or clearly posted on our website updates section.

7.3 Acceptance of Terms

By placing an order on d295ma.com, you explicitly agree to all terms, conditions, and policies stated above. If you do not agree, please refrain from making a purchase.