Versand


Effective Date: June 29, 2026
Last Updated: June 29, 2026


Shipping Policy (Short Summary)

All orders are custom-crafted in our South Korean artisan studio and shipped worldwide via Korea EMS. Estimated delivery: Asia 3–7 business days; North America/Europe 5–10 business days; Other regions 7–14 business days. Product prices are fully inclusive of all import duties, customs tariffs, and local taxes. Returns and exchange conditions are subject to our Refund Policy.

Full Shipping Policy

1. Shipping Carrier & Tracking

All orders are shipped via Korea EMS to ensure secure, reliable, and fully trackable international delivery. Once your order is dispatched from our fulfillment center, a tracking number will be automatically generated and sent to your registered email address. Customers can monitor shipments via the Korea EMS tracking portal or through their destination country's primary postal system (e.g., USPS for the United States, Royal Mail for the United Kingdom).


2. Shipping Destinations & Address Accuracy

We provide international shipping to most global destinations. However, delivery may be restricted, delayed, or prohibited in certain regions due to local customs regulations, international trade sanctions, or carrier limitations.
  • Customer Responsibility: The customer must provide a complete, accurate, and deliverable shipping address at the time of checkout. Our systems process orders exactly as entered.
  • PO Boxes & Military Addresses: We cannot guarantee delivery to PO Boxes, APO, FPO, or DPO addresses due to international carrier restrictions requiring physical handoffs.

3. Shipping Fees & Inclusive Import Duties (DDP)

  • Shipping Cost Structure: Shipping rates are applied automatically at checkout based on the specific product collection ordered:
    • Handcrafted Shoes Collection: A flat shipping fee of $60.00 USD is applied per order.
    • Designer Shoes Collection: Free Standard Shipping is automatically applied to all eligible items.
  • No Hidden Fees: No handling charges, fuel surcharges, or additional delivery fees will be added at the time of purchase.
  • Customs Duties & Taxes (Delivered Duty Paid - DDP): To ensure a seamless consumer experience, all displayed product prices and shipping fees are fully inclusive of any local customs duties, import tariffs, brokerage fees, and value-added taxes (VAT/GST). Customers will NOT be charged any additional custom fees upon delivery. D29:5MA fully prepays and covers these regulatory charges.

4. Delivery Time Estimates

Estimated transit windows represent business days (excluding weekends and public holidays in both South Korea and the destination country):
Region Estimated Delivery Window
Asia 3–7 Business Days
North America / Europe 5–10 Business Days
Other Regions 7–14 Business Days
  • Estimates Only: These windows are commercial estimates. D29:5MA does not contractually guarantee delivery dates, as custom clearance processing times can vary widely based on destination country regulatory backlogs.

5. Signature Requirement & Delivery Attempts

To maximize cargo security and mitigate the risk of package theft ("porch pirating"), all D29:5MA international shipments require a physical signature upon delivery.
  • Unsuccessful Attempts: If the carrier attempts delivery and no authorized signee is present, Korea EMS and its domestic partners (e.g., USPS) will leave a notice.
  • Holding Window: The package will typically be held at your local postal facility for a maximum of seven (7) calendar days. It is the customer's sole responsibility to arrange redelivery or pick up the package within this carrier window.

6. Undeliverable, Refused, or Returned Packages

If a package is returned to our South Korean fulfillment center due to customer error—including but not limited to: providing an incorrect or incomplete address, failing to pick up the package within the 7-day carrier holding window, or refusing the delivery—the following terms apply:
  • Reshipment: The customer is entirely liable for the actual reshipping fees required to send the package a second time.
  • Loophole Prevention / Forced Cancellations: If a package is returned due to failed delivery and the customer requests a cancellation, the return remains subject to our Refund Policy. For eligible refundable items, the refund will be processed minus the actual original shipping costs incurred by D29:5MA and any return freight charges assessed by the carrier. Bespoke or Custom-made items returned under this clause remain final sale and are non-refundable.

7. Lost, Stolen, or Damaged Shipments

D29:5MA monitors all shipments until successfully delivered. In the rare event of a transit anomaly:
  • Reporting Window: If your shipment is visibly damaged upon arrival or has stopped updating in the tracking system, you must contact us at info@d295ma.com within fifteen (15) calendar days of the estimated delivery date.
  • Carrier Investigation: We will immediately initiate an official international tracer and insurance claim with Korea EMS.
  • Resolution: Resolution timelines are bound by carrier investigation results. If Korea EMS officially validates the package as "lost in transit" or "damaged during sorting," D29:5MA will issue a priority replacement or a full refund at no additional cost to the customer. We are not liable for packages marked as "Delivered" by the carrier but claimed missing by the buyer.

8. Limitation of Liability & Force Majeure

D29:5MA and its corporate parent, Trinity Unity, shall not be held contractually or legally liable for any delivery delays, losses, or failures resulting from causes beyond our reasonable control. This includes, but is not limited to: customs clearance backlogs, customs audits, import inspections, labor strikes, global supply chain disruptions, severe weather, natural disasters, acts of God, civil unrest, or public health emergencies.

9. Legal Transfer of Title & Risk

Unless otherwise mandated by local consumer protection statutes, all sales are executed on an FOB (Free on Board) Shipping Point basis. Legal title to the goods and the risk of loss or degradation transfers completely to the buyer the moment the packaged order is securely handed over to Korea EMS at our Jeju-si fulfillment center.

10. Corporate Legal Contact Information

For questions regarding shipping logistics, compliance, or tracking support, please reach out via our official communication channels:
  • Brand Identity: D29:5MA
  • US Entity: Trinity Unity (California)
  • US Legal Address: 2068 Moonlit Marsh, Upland, CA 91786
  • Production & Global Fulfillment Center: Trinity Unity (Korea)
  • KR Production & Global Fulfillment Center Address: 2nd floor, 7, Seosa-ro 14-gil, Jeju-si, Jeju-do, 63176, South Korea
  • Direct Email: info@d295ma.com
  • Main Phone: +82 10-8324-4863 (International calling fee may be applied)
  • Active Business Hours:
    • Mon - Fri, 9:00 AM - 6:00 PM (KST)
    • Sun - Thu, 5:00 PM - 2:00 AM (PST)